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Hi
We have the Freesat HD DTR94 (now 9 months old) and today it has stopped playing back recordings (even previous ones we have already watched). Every time we go to library we can't get playback and then when we switch back to tv we can't get the tv! We have done factory reset and this has not made any difference.
We can get tv after we press and hold the restart receiver button but still get no playback.
Help please!
Lou
Playback problems on Freesat DTR94
Official
Responses
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Dear all,
Thank you very much for your support and your patience.
We can now confirm that the new software version 1.4.1. will be broadcast from 30/11/2011 onwards. The feedback from our supportive Community members has been very helpful and has enabled us to identify and address the playback issues that some of you had experienced in the past.
Please visit below thread which is dedicated to the new software v1.4.1:
http://community.sagemcomdigital.co.u...
Kind regards,
Donald -
EMPLOYEE
I’m
hopeful
Hi Lou and Williamsp99
It is interesting that this problem has only appeared recently (in Lou's case after 9 months of use) and I wonder if a factory reset can resolve this unusual behavior.
The factory default function will not delete your recordings and can be performed as following: MENU - RECEIVER SETTINGS - FACTORY RESET- Enter your parental code & select Factory reset. Please also unplug/replug the box from power.
If this does not resolve the error please consider the formatting of your hard disk. However, this would also delete all the recordings.
Regarding "SERVICE NOT AVAILABLE" - Does it happen on all channels or only HD channels. Please check the Signal information menu and see if the readings are in green. Also, check how is it after resetting your receiver to factory default settings.
Should the problem persist, please contact our friendly support team on 08450 900 316 (local call rate).
Best regards
Vik
EMPLOYEE
-
EMPLOYEE
I’m
happy to help
Hi Lou
I would appreciate a bit more information regarding this behavior.
- Do you get any error messages when attempting to playback.
- Are the recordings displayed in the little preview window of your recording library.
Also, what exactly happens when you exit library. Any messages on the Tv screen & can you access menu ?
With more information it will make it easier for us to properly diagnose the issue.
Many thanks
VikComment -
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I’m
frustrated
Hi Vik
Thanks for your prompt response and I didn't realise I needed to respond via this and not by email so please find below my answers:-
- Do you get any error messages when attempting to playback.
Message reads - "PLAYBACK ON THIS RECORDING HAS FAILED, PRESS OK TO RETURN TO THE RECORDING LIST"
- Are the recordings displayed in the little preview window of your recording library.
NO - THERE IS OCCASIONAL FILM IN THE PREVIEW SCREEN BUT NOT ON EVERY RECORDING
Also, what exactly happens when you exit library. Any messages on the Tv screen & can you access menu ?
Message says - "SERVICE NOT AVAILABLE", we can access the menu but then we don't get any TV. We have to press restart receiver to get the TV back.
No change from yesterday... -
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I also am getting this along with periodic refusal to record things both on demand and timed.
This fail to playback is new though.
My box is 3 months old if that.
Phil -
-
EMPLOYEE
I’m
hopeful
Hi Lou and Williamsp99
It is interesting that this problem has only appeared recently (in Lou's case after 9 months of use) and I wonder if a factory reset can resolve this unusual behavior.
The factory default function will not delete your recordings and can be performed as following: MENU - RECEIVER SETTINGS - FACTORY RESET- Enter your parental code & select Factory reset. Please also unplug/replug the box from power.
If this does not resolve the error please consider the formatting of your hard disk. However, this would also delete all the recordings.
Regarding "SERVICE NOT AVAILABLE" - Does it happen on all channels or only HD channels. Please check the Signal information menu and see if the readings are in green. Also, check how is it after resetting your receiver to factory default settings.
Should the problem persist, please contact our friendly support team on 08450 900 316 (local call rate).
Best regards
Vik -
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I will try this however I would also say that I am finding that scheduled recordings are not working every now and then and also randomly live pause and rewind just refuse to work until you reboot.
Have to say I am getting a little frustrated! -
-
I’m
pissed off!
Well we are still no further forward after we formatted the hard disk as well as a factory reset (and lost all our favourite films :-( which we knew would happen but had no option. Still getting the same problems. Don't know if "williamsp99" has resolved his issues? We live in France (hence I am not going to call the friendly helpline at !!!p per minute!) and are visiting the UK in December and will return the product to John Lewis, as it is still under guarantee, should the issue not be resolved.
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We are also seeing playback problems. We also see messages saying recordings have failed, possibly because the hard disk is full. On checking, the disk is 16% used.
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Dear Jeff,
Has your unit downloaded the new software version 1.2.5 that we are currently broadcasting over the air?
If not, please have a look at below thread which will explain the procedure:
http://community.sagemcomdigital.co.u...
Kind regards,
Donald -
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Having lost all timer recordings which were set (should that have happened?), my wife is now trying to reinstate all the ones she had set, but most are not asking whether we want to record just one programme or the whole series...
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Dear Jeff,
Please let me know if this issue has happened after the update to software version 1.2.5. You can check your software version by going to menu >> information >> receiver information.
Furthermore I wonder if you are using your DTR94 with two satellite cables?
Thanks for a quick update on your situation so that we can help you.
Kind regards,
Donald -
-
-
-
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Dear all,
Thank you very much for your support and your patience.
We can now confirm that the new software version 1.4.1. will be broadcast from 30/11/2011 onwards. The feedback from our supportive Community members has been very helpful and has enabled us to identify and address the playback issues that some of you had experienced in the past.
Please visit below thread which is dedicated to the new software v1.4.1:
http://community.sagemcomdigital.co.u...
Kind regards,
Donald -
